An Open Letter to American Girl: An Update

Just over a month ago I posted an open letter to American Girl following the company’s decision to retire several of their historical dolls, including Cecile, one of two African – American dolls, and Ivy, the only Asian doll.  My letter was seen by thousands of people and I received numerous comments across all social media platforms.  Most of the comments were very supportive and even those of you that disagreed with me did so respectfully (for the most part) and I thank you for that.   A lot of you asked me to provide an update should I actually hear from American Girl (“AG”).  Well, I have heard from AG and I have some thoughts.

American Girl reached out to me personally to discuss my concerns about the inclusion/marketing of ethnic dolls within their product offerings and I sincerely appreciate their efforts.  Clearly they do understand how important it is to respond to their customers; keeping in mind that thousands of their current and potential shoppers read the letter.  Was there anything revealed that made me see things differently? No. Was there anything in our discussions that made me feel better about the situation?  Not really.  Ultimately, AG defended the diversity of their dolls across all products lines and assured me that with the release of the new historical line this fall, there would be a more ethnically balanced representation of different eras in our country’s history.

In regard to the Girl of the Year doll, I’m not sure that the company understands the importance of getting this right.  While I was not told “no,” they would not ever produce another Girl of the Year of color;  I was also not told “yes,” that they would. While I understand that they can’t accommodate every customer by producing a doll in every ethnicity, I also understand that this is a process.  You have to start somewhere.  Everyone knows that Girl of the Year is the face of American Girl and their most buzzed about product.  Sure, they offer ethnic dolls in other lines, but to not offer an ethnically diverse line of Girl of the Year dolls is kind of like saying “Yes, you can come to my party and I will accommodate you, but I’m not going to actually invite you.”   AG has to let brown girls be the star of the show sometimes if it wants to maintain and grow its customer base.

Probably, the best result of this whole thing is that the company is using my letter to start internal conversations about the issue of diversity.  This, to me, is major because absolutely nothing can ever be accomplished without constructive dialogue.  Obviously, I want that dialogue to lead somewhere and the only way to judge if there has been any progress is to see movement on the part of the company.  Therefore, I will still be keeping my eye on AG, but this time with my credit card held firmly in my pocket. No more teas, excursions or shopping sprees.  At least for now. I am using this opportunity to teach my girls how to be smart consumers. I want them to understand that they don’t need these dolls. They are a luxury that they can definitely do without.  Children are never too young to learn about their spending power and that companies really only pay attention to one thing…money.

Thank you all, again for reading, sharing and commenting (including those of you who disagreed with me – a healthy, respectful debate is a good thing). Also, thank you again American Girl for taking the time to respond.  Hopefully, I will be able to dine in that pink, black and silver dining room on Michigan Avenue again in the future.  I really want you to do right by all of these beautiful, brown American girls.

 

An Open Letter to American Girl

My American girls

 

As many of you may know, my girls and I are huge fans of American Girl dolls. Thing 1 and Thing 2 have several dolls in their collection, as well as books, clothing, furniture and all kinds of fun accessories.  Last week American Girl announced that it will be retiring four of its Historical Dolls: Marie-Grace, Cecile, Ruthie and Ivy.  With this announcement I am forced to focus on what has become for me a  troubling marketing practice of this doll company, which is their lack of diversity in their product offerings.  Cecile is one of only two African-American Historical Dolls and Ivy is the only Asian American Historical Doll.  While it is true that customers can walk into the store and buy a doll with different hair, skin and eye color combinations, the Girl of The Year and the Historical Dolls are very homogeneous.  These are the dolls that have built the brand.  Every year, little girls world-wide wait impatiently for the Girl of the Year to be announced and those that can head to the store January 1st to make their purchase, while others log on to the internet to place their order.    There are books, costumes, special accessories all created to develop a story…to make magic. Over time I have become increasingly uncomfortable with just who the company believes represents an American girl.

In light of my feelings on this issue, I felt that I needed to voice my concerns directly to the company.  What follows is the body of my open letter to American Girl, to the attention of Ms. Stephanie Spanos, Human Relations Manager:

Dear Ms. Spanos,

My name is Lisa Owen and I am a writer and blogger at My So Called Glamorous Life:  the Adventures of a Domestic Engineer. More importantly, I am a wife and mother to two spirited and doll loving girls, ages 6 and 7.  We are huge fans of American Girl, with 8 dolls in our collection (Bitty Babies, Bitty Twins, and My American Girl); and have attended excursions while enjoying lunch, tea, and dinner at a couple of your locations (Houston and, our favorite, Chicago).  We own several of your books including The Care and Keeping of You, 1 (an excellent book!) and the accompanying journal. Your stores are magical, tending to every detail of these dolls’ storied lives, to the delight of my girls and millions of others worldwide.  Therefore, it is with great disappointment that I write this letter.

Recently, you announced that you would retire four of your Historical Dolls: Marie – Grace, Cecile, Ruthie, and Ivy.  I, and others, have noted that once they are retired, your historical collection will include very few dolls of color.  In fact, there will be one African American doll (Addy), one Native American doll (Kaya) and one Latina doll (Josefina) out of 18 characters.  You are retiring the only Asian American doll.  Your announcement hinted at new dolls and /or marketing strategy (#BeForever) in the coming months, but your choice of which dolls to retire concerns me.  I’m sure that your decision has something to do with sales (although speaking personally, my 6-year-old has been saving money to buy Cecile for months now), but it’s hard for me to believe that the significance of retiring these particular dolls didn’t occur to you.

The truth is, I’ve been keeping an eye on you for some time now.  While I consider your brand to be overall wholesome and good for the girls, I have also noted that your offerings are not really reflective of the changing ethnic makeup of the country, particularly when it comes to the Girl of the Year.  Each year, beginning around November, my girls and their friends start to get really excited with anticipation of the release of the new doll and, inevitably, that doll is white (and oddly, overwhelmingly blonde and blue eyed).  Since the introduction of the first American Girl of the Year in 2001 only 3 have been girls of color: Knani, who is Hawaiian, Marisol, who is Latina, and Jess, who is actually mixed race (Japanese, Scottish, and Irish).  This has become increasingly frustrating and somewhat puzzling since the face of America is changing.  Currently, racial and ethnic minorities make up about half of children under the age of 5-years-old.  In five years they will represent more than half of the demographic of those 18-years-old and under.  Yet, the American Girl brand clings very closely to one narrative of who represents an American girl.

As with any business, I am sure that your sales and marketing team determine what dolls, and their accessories, will sell best and who to target with their marketing strategies.  However, consider this: more and more brown girls are being parented by white parents–parents who want to honor them and embrace their ethnicity.  Additionally, all the brown girls that I know – including, but not limited to, African American, Indonesian, Sri Lankan, Korean, Vietnamese, Somalian, Ethiopian, Indian, Brazilian, Guatemalan, Mexican, Trinidadian (and the list can go on) – have American Girl dolls.  Some of these girls are first generation, but they are all, each of them, American girls.   My daughters and I are African American and while we enjoy your store and appreciate the My American Girl dolls that reflect our own ethnicity, there seems to be a disconnect between your product offerings and many of the girls, and their credit card wielding mothers, who buy them.  Additionally, even if the majority of your customers are Caucasian, is it not desirable that we would encourage our girls to expand their knowledge of people of different ethnicities?   To embrace our differences rather than focus only on those who look just like us?  My children have dolls of more than one race because it reflects their immediate social circle and the country that we live in.

If in fact the goal of American Girl is to predominantly focus on only one type of American girl, then I can accept that and I can take my business elsewhere.  However, I really would be surprised if that is the case, both for social and business reasons.  I need to tell you that your current offerings of Historical and Girl of the Year dolls scream of tokenism.  I am aware that your company has stated that often decisions made about discontinuing certain dolls are made when there are similarities between products, but surely you can see where that can’t be quite accurate?  Ivy Ling is the only Asian American Historical doll.  On the other hand, you have a plethora of white dolls, some of whom look amazingly alike.  May I ask you, when it comes to product development, do you have any people of color in key decision-making positions?  If the answer is no, maybe it’s time to diversify and develop a fresh perspective.

Ms. Spanos, I really hope that this is merely a bump in the road and that my girls, and the many American girls of color who are fans of your brand, can find a way to be represented in a meaningful way going forward.  I appreciate your careful consideration of my letter (which will be also be publicly posted on my website) and hope that this can be the beginning of open, constructive dialog as it pertains to American girls of all ethnicities.  I look forward to hearing from you.

 

Sincerely,

Lisa Owen